Live Agent - Change Log - 0007549: [Bug] SK translation - punish and reward button (lacs) - resolved. - 0007613: [Bug] unable to attach file in suggestion (first post) (dmilonova) - resolved. - 0007583: [Bug] Call-widget: "Transcript successfully send" message not visible (dmilonova) - resolved. - 0007581: [Bug] call-widget: resize logo to correct size (dmilonova) - resolved. - 0007481: [Bug] Design bug - Filter in tags form (dmilonova) - resolved. Live Agent - 2.7.22.1 (RELEASED on May 15, 2012) ================================================ - 0007599: [Bug] Maximum length of ip in Gpf_Db_LoginHistory is 39 (mbebjak) - resolved. - 0007588: [Bug] KB listing - when i click on 'more entries' it will double (or triple) all entries (dmilonova) - resolved. - 0007227: [Bug] Duplicate sign ## is not displayed in our knowledgebase articles (dmilonova) - resolved. - 0007593: [Bug] Branding free "Footer text" problem (dmilonova) - resolved. - 0007595: [Bug] $ sign causing trouble (dmilonova) - resolved. - 0007591: [Bug] unable to attach file in KB answer (dmilonova) - resolved. - 0007592: [Bug] LA hosted error: Task La_Task_DeleteDepartmentAndMoveConversations threw exception (dmilonova) - resolved. - 0007537: [Bug] username in chat window problem (dmilonova) - resolved. - 0007479: [Design-Imp] unable to scroll in filter in sidebar (aharsani) - resolved. - 0007575: [Bug] Click on Search DP button do nothing and input box is lengthen (dmilonova) - resolved. Live Agent - 2.7.21.1 (RELEASED on May 9, 2012) =============================================== - 0007561: [Design] View text: "Vitajte , Odosla?" on link Submit Ticket (dmilonova) - closed. - 0007534: [Bug] An error occured. Please check Event logs. Error while running task La_Task_UpdateUserStatus. (dmilonova) - closed. - 0007511: [Bug] corrupted design in ticket detail (dmilonova) - closed. - 0007507: [Bug] Wrong design of who is viewing ticket (dmilonova) - closed. - 0007556: [Bug] Invite to chat doesn't display agents (dmilonova) - closed. - 0007465: [Story] Add "New offline ticket" email notification also for agent (dmilonova) - closed. - 0007548: [Bug] Design bug - end chat button with translation (jperdoch) - closed. - 0007160: [Bug] Part of invitation is hidden (jperdoch) - closed. - 0007461: [Design] Edit profile dialog in KB (jperdoch) - closed. - 0007299: [Design-Imp] Allow chat during call in Call widget (jperdoch) - closed. - 0006553: [Design] Message details / headers (aharsani) - closed. - 0007546: [Bug] Missing subject after sending from compose message (dmilonova) - closed. - 0007004: [Design] Facebook integration - config (jperdoch) - closed. - 0007550: [Bug] Not possible to vote at the end of chat (dmilonova) - closed. - 0007559: [Bug] "Ask a question" Fatal error (dmilonova) - closed. - 0007545: [Bug] Error during importing Support Center Data (mkendera) - closed. - 0007498: [Bug] Ticket subject generation - cut to 66 characters (mbebjak) - closed. - 0007513: [Bug] Chat window: if Title is too long, then no close button is visible. (mbebjak) - closed. - 0007517: [Bug] Knowledgebase search doesn't work on Russian (mbebjak) - closed. - 0007476: [Story] Possibility to Attach file to forum/suggestion message/comment (mbebjak) - closed. - 0007520: [Bug] Task La_Install_UpdateAccountTask threw exception exception (mbebjak) - closed. - 0007530: [Bug] LA hosted error - An error occured. Please check Event logs. (mbebjak) - closed. - 0007504: [Bug] delete fb ticket: error if post was already deleted on fb (mbebjak) - closed. - 0007502: [Bug] Link register_user?requestid=...#setpasswd gives Not Found (mbebjak) - closed. - 0007460: [Technical] Add forgot password link to KB login (dmilonova) - closed. - 0007477: [Technical] Rules: "Send email" action should be available in every event context. (mbebjak) - closed. - 0007486: [Bug] The chat sound is being played also when a ticket is 'ringing' - closed. - 0006404: [Design] Compose message design (jperdoch) - closed. - 0007443: [Bug] When agent logs in to the KB, chats stop working (dmilonova) - closed. - 0007456: [Bug] Logo is not loaded in feedback widget (dmilonova) - closed. - 0007468: [Bug] ##called## string visible in sidebar (dmilonova) - closed. Live Agent - 2.7.12.1 (RELEASED on April 17, 2012) ================================================== - 0007407: [Bug] not possible to add CC when composing message (dmilonova) - closed. - 0007434: [Bug] Invalid address spec. Unclosed bracket or quotes (dmilonova) - closed. - 0007283: [Bug] Notifications rendered outside of notification window (jperdoch) - closed. - 0007247: [Bug] Floating text button - design (mjancovic) - closed. - 0007444: [Bug] Some languages can't be seen among 'Available languages' in "Import Language" (dmilonova) - closed. - 0007449: [Bug] My ticket section registration error (mjancovic) - closed. - 0006458: [Story] E-mail sender name change (dmilonova) - closed. - 0007069: [Story] Add forward possibility to the rules (mjancovic) - closed. - 0007426: [Bug] "Maximum length of salutation" error (dmilonova) - closed. - 0007215: [Technical] fulltext search with AND (instead of OR) (mbebjak) - closed. - 0007402: [Bug] 'close' button (after submitting) should not be visible - when form is integrated in-page (mjancovic) - closed. - 0007404: [Bug] feedback button (floating text): wrong (default) button settings are not loaded when editing (mjancovic) - closed. - 0007367: [Story] Forum/Suggestion message delete: collapse deleted messages (mjancovic) - closed. - 0007408: [Bug] PhoneMailServiceDistributer: primary department does not exist (mbebjak) - closed. - 0007409: [Story] "Created from facebook" condition (mjancovic) - closed. - 0007420: [Bug] Wrong redirect in IE after user registration (mbebjak) - closed. - 0007363: [Bug] Change of department in mail account (dmilonova) - closed. - 0007394: [Bug] Contact button / form preview does not work (mjancovic) - closed. - 0007395: [Bug] submit form - unable to submit ticket (mbebjak) - closed. - 0007156: [Technical] successfull form message should disappear after 10sec (mjancovic) - closed. Live Agent - 2.7.9.2 (RELEASED on April 10, 2012) ================================================= - 0007378: [Bug] Upload logo from URL fails (mbebjak) - closed. - 0007383: [Bug] Invitation with rule 'matches regular expression of' causes "Uncaught SyntaxError: Unexpected token " (mbebjak) - closed. - 0007384: [Bug] Do not generate filter description for empty fields (mjancovic) - closed. - 0007350: [Bug] Reset password error (mbebjak) - closed. - 0007375: [Story] home screen: make "departments" and "online agents" box titles --> links (dmilonova) - closed. - 0007153: [Bug] Ticket drafts do not get saved (juraj_simon) - closed. - 0007359: [Bug] Position of contact button (mbebjak) - closed. - 0007351: [Bug] Mark suggestion as spam: Can not add group to deleted ticket (dmilonova) - closed. - 0007346: [Bug] Filter in suggestions (KB) (mjancovic) - closed. - 0007377: [Bug] if system generate transfer note, there is wrong css style (dmilonova) - closed. - 0007259: [Bug] Saving filter - HTML Tags in name (mjancovic) - closed. - 0007361: [Bug] demo email uses default template instead of modified (dmilonova) - closed. - 0007321: [Bug] Deleted conversation in qu_la_conversation_queue (mbebjak) - closed. - 0007289: [Bug] Data error on home screen in latest Safari on Mac (mbebjak) - closed. - 0007330: [Bug] Gravatar not found error (mbebjak) - closed. - 0007329: [Bug] License activation error in KB (mbebjak) - closed. - 0007328: [Bug] New offline ticket notification HTML tags (mbebjak) - closed. - 0007126: [Story] Silent Resolve (no notification) (dmilonova) - closed. - 0007287: [Bug] Add suggestion link (dmilonova) - closed. - 0007277: [Bug] Error 'Field twitter_name does not exist in record' - when creating/editing a department (dmilonova) - closed. - 0007286: [Bug] Visitor replied - no text in Twitter tickets (mbebjak) - closed. - 0007281: [Bug] Fetch tweets made from twitter (mbebjak) - closed. - 0007258: [Technical] Add clear logs action to Event logs (mbebjak) - closed. - 0007297: [Story] Mail account alias (mbebjak) - closed. - 0007305: [Bug] ContactForm fields are NOT genereted into contactWidgetId_form.html (dmilonova) - closed. Live Agent - 2.7.0.2 (RELEASED on March 20, 2012) ================================================= - 0007224: [Bug] Invitation preview - doesn't show any invitation (mjancovic) - closed. - 0007099: [Story] KB Suggestions (mjancovic) - closed. - 0007250: [Bug] Do not display "load more topics" when there are no more topics (mjancovic) - closed. - 0007264: [Bug] Suggestions from knowledgebase problem (mbebjak) - closed. - 0007261: [Bug] Contact form issues in IE (mbebjak) - closed. - 0007265: [Bug] agent email and pop3 account email CAN NOT be same (dmilonova) - closed. - 0006873: [Story] New field in the widgets must have "Field Type" for more options (dmilonova) - closed. - 0007212: [Story] Add ticket_id column to tickets grid (dmilonova) - closed. - 0007233: [Technical] KB Portal - Add "Submit ticket" menu entry (jperdoch) - closed. - 0007230: [Bug] FORUM: Remove "To:" from reply UI element in Forum, Suggestion (mbebjak) - closed. - 0007210: [Story] Forum: add email notification when agent/visitor post answer (mbebjak) - closed. - 0007216: [Bug] Moving Chat-Window (mbebjak) - closed. - 0007248: [Bug] Forum: Lost text formatting (new lines) in forum post (mjancovic) - closed. - 0007245: [Technical] Add link to post to facebook threads (mbebjak) - closed. - 0007205: [Technical] Facebook login - add loading indicator while login is in progress (mbebjak) - closed. - 0007236: [Bug] Ticket ID as link - in visitor chat window (mbebjak) - closed. - 0007206: [Bug] Forum: remove mandatory validator from "add reply" input box (mjancovic) - closed. - 0007177: [Technical] Forum changes (mjancovic) - closed. - 0006948: [Technical] cid: parsing in html email (mbebjak) - closed. - 0007187: [Bug] Font size set in the template does not reflect when the email is sent out from Live Agent (dmilonova) - closed. - 0007217: [Story] Email rendering: based on html analysis (mbebjak) - closed. - 0007163: [Story] ticket detail link - auth required switch parameter (mbebjak) - closed. - 0007225: [Bug] Session expired popup in KB (mbebjak) - closed. - 0007179: [Technical] Add twitter username to user info (mbebjak) - closed. - 0007208: [Story] twitter: @username render as link (https://twitter.com/#!/{username}) [^] (mbebjak) - closed. - 0007174: [Story] Streamline ticket web-view URLs (mbebjak) - closed. - 0007166: [Bug] 'Incomming Chat' (dmilonova) - closed. - 0007171: [Story] Do not include the name "visitor" in the header of the message (dmilonova) - closed. - 0007197: [Bug] Contact form and suggestions on iPad (aharsani) - closed. - 0007204: [Bug] filter is not displayed correctly (mbebjak) - closed. - 0007190: [Bug] Source filter does not work in left sidebar (dmilonova) - closed. - 0007180: [Story] Retweet (mbebjak) - closed. - 0007202: [Bug] Search widget - interactivity on slow network (mbebjak) - closed. - 0007178: [Bug] FB does not fetch comment comments when number of comments > 30 (mbebjak) - closed. - 0007188: [Bug] System account does not use name setting (dmilonova) - closed. - 0006966: [Bug] there is a problem with viewing resolved or opened tickets when trying to open them in FF (mjancovic) - closed. - 0007070: [Story] KB: Question & Answer (mjancovic) - closed. - 0007028: [Story] KB: List of "asked questions" (dmilonova) - closed. - 0007145: [Bug] start chat from my-ticket detail - missing connecting message (mjancovic) - closed. - 0007149: [Bug] Settings file gets Empty (mbebjak) - closed. - 0007091: [Bug] typo - preffered (dmilonova) - closed. - 0006214: [Story] Show subject in ticket details (jperdoch) - closed. - 0007146: [Bug] Own notification was sent back to Live Agent (dmilonova) - closed. - 0007147: [Bug] Ticket is not displayed in left panel (dmilonova) - closed. - 0007141: [Technical] add/remove tag action should NOT modify ticket change date (dmilonova) - closed. - 0007151: [Bug] LA hosted - Error while running task La_Task_FetchMails (mbebjak) - closed. - 0007101: [Bug] On a small screen there is a scroll bar in assigned tickets (dmilonova) - closed. - 0007125: [Bug] Facebook API error messages (mbebjak) - closed. - 0007117: [Technical] add index to cookie column to qu_la_browsers table (juraj_simon) - closed. - 0007076: [Story] Twitter API (mbebjak) - closed. - 0007118: [Technical] add index on email column to qu_la_contacts (juraj_simon) - closed. - 0007106: [Bug] Facebook integration error (mbebjak) - closed. - 0007109: [Bug] Adanced reply view corrupts design (dmilonova) - closed. - 0007034: [Story] Ticket sorting in "assigned to me" filter (dmilonova) - closed. - 0007095: [Bug] My tickets - order of tabs (dmilonova) - closed. - 0007096: [Technical] My tickets - resolve ticket (dmilonova) - closed. - 0007090: [Bug] Log error notification overflows window (dmilonova) - closed. - 0007104: [Bug] New lines in contact form message are ignored (dmilonova) - closed. Live Agent - 2.5.7.8 (RELEASED on February 23, 2012) ==================================================== - 0007065: [Bug] Looping eMails (dmilonova) - closed. - 0006468: [Story] Listing of departments and agents (dmilonova) - closed. - 0007085: [Bug] New offline ticket notification email does not contain field values (dmilonova) - closed. - 0007030: [Story] Add language setting to every contact widget (dmilonova) - closed. - 0007082: [Bug] Advanced reply text mingled (dmilonova) - closed. - 0007078: [Bug] The "should answer" tag appears twice (dmilonova) - closed. - 0006983: [Story] My Tickets (jperdoch) - closed. - 0006989: [Bug] Translation issue (dmilonova) - closed. - 0007049: [Bug] Rule issue (dmilonova) - closed. - 0006974: [Bug] Wrong link encoding in HTML emails (mbebjak) - closed. - 0007066: [Bug] Subject visible in LA after reply to FB post (mbebjak) - closed. - 0006955: [Story] Rules - add option to let department untouched (mbebjak) - closed. - 0006789: [Bug] Scroller in add tag listbox closes the popup (mbebjak) - closed. - 0006619: [Story] Mass action - mark as spam (mbebjak) - closed. - 0006805: [Bug] Customer email is not shown in the Offline Ticket notification (dmilonova) - closed. - 0006951: [Story] Export "work report" data (mbebjak) - closed. - 0007072: [Bug] Startup wizard allows me to setup mail account even for Chat version (dmilonova) - closed. - 0007067: [Bug] Ticket loop created when an email is CCed to the support account (dmilonova) - closed. - 0005344: [Technical] Show home error message if at least one new error mesage event log entry exists (mbebjak) - closed. - 0006769: [Bug] main search problem (mbebjak) - closed. - 0007053: [Bug] forward message: attachment(s) not sent (mbebjak) - closed. Live Agent - 2.5.3.5 (RELEASED on February 14, 2012) ==================================================== - 0007035: [Bug] filter saving: assigned to: not assigned doesn't work (dmilonova) - closed. - 0007040: [Bug] Invitation -> adding condition "Visitor returning" throws error (mbebjak) - closed. - 0007017: [Technical] Reply-To in incoming email (mbebjak) - closed. - 0007025: [Bug] Invite chat doesn't ring (dmilonova) - closed. - 0007029: [Bug] New tickets disappeared from conversation queue (mbebjak) - closed. Live Agent - 2.5.0.2 (RELEASED on February 7, 2012) =================================================== - 0006646: [Design] Knowledge base (jperdoch) - closed. - 0006926: [Design] reopen - with note (dmilonova) - closed. - 0006961: [Bug] Grid column names (mjancovic) - closed. - 0006968: [Bug] Compose message - ticket id twice in subject (dmilonova) - closed. - 0006916: [Bug] Contact form edit: Upload image from URL doesn't work (mjancovic) - closed. - 0006485: [Bug] drag drop breaks message input area (mjancovic) - closed. - 0007007: [Bug] Canned messages in IE9 (mbebjak) - closed. - 0006994: [Technical] Optimize invite.php (mjancovic) - closed. - 0006705: [Story] Agent panel customization (aharsani) - closed. - 0006651: [Story] Invitation edit change - similar to contact widget (mjancovic) - closed. - 0007008: [Bug] Set user details API (mbebjak) - closed. - 0006889: [Bug] Creating Agent - if email set not correctly, error message is displayed without correct text and on wrong place (dmilonova) - closed. - 0006319: [Design] Invite to chat action (jperdoch) - closed. - 0006428: [Story] Customize Port values in Mail Account create form (dmilonova) - closed. - 0006885: [Story] left panel redesign (jperdoch) - closed. - 0006918: [Design-Imp] Agent availability popup - redesign (jperdoch) - closed. - 0006919: [Design] Branding text fonts (jperdoch) - closed. - 0006796: [Design-Imp] Confirmation message customization (jperdoch) - closed. - 0006986: [Bug] Request contact info before chat is broken. (mbebjak) - closed. - 0006944: [Technical] Move "About" to popup (mjancovic) - closed. - 0006618: [Story] E-mail vs. chat logic in message composing (dmilonova) - closed. - 0006927: [Story] New Rule Condition - if customer punished agent (mjancovic) - closed. - 0006934: [Story] Configuration - changes (mjancovic) - closed. - 0006949: [Bug] reset password: capcha (dmilonova) - closed. - 0006970: [Bug] Donwload button does not work in embedded chat (mbebjak) - closed. - 0004087: [Design] Send transcript (jperdoch) - closed. - 0006811: [Design] Logo of LA in footer - move to the left some pixels (jperdoch) - closed. - 0006713: [Design-Imp] Agent rating in embeded / undocked chat design (jperdoch) - closed. - 0006698: [Design] No contact email in ticket - status design (jperdoch) - closed. - 0006901: [Bug] invitations issues (mjancovic) - closed. - 0006914: [Bug] IE error when closing embedded chat (mbebjak) - closed. - 0006667: [Story] Liva Agent button z-index (mbebjak) - closed. - 0006928: [Story] Resolved tickets appear in left panel (mbebjak) - closed. - 0005850: [Design] Menu access is not userfriendly (jperdoch) - closed. Live Agent - 2.2.31.3 (RELEASED on January 17, 2012) ==================================================== - 0006801: [Bug] Only Chat Button problem (mbebjak) - closed. - 0006791: [Bug] Create own language bug (mbebjak) - closed. - 0006835: [Technical] Contact form - logo must be scaled to fit in contact form header (mbebjak) - closed. - 0006780: [Bug] Design Bug Configuration - Languages (mbebjak) - closed. - 0006826: [Bug] Add new line in Free account widget between text and date (mbebjak) - closed. - 0006457: [Story] Possibility to decapitalize first letter od message in email (mbebjak) - closed. - 0006779: [Technical] Add subject to predefined contact form fields (mbebjak) - closed. - 0006834: [Bug] Contact form - attachments alt text (mbebjak) - closed. Live Agent - 2.2.23.5 (RELEASED on January 4, 2012) =================================================== - 0006792: [Bug] If validator fails, next to submit buttons is not visible any error message (mjancovic) - closed. - 0006711: [Bug] Image-Paths incorrect on SubDomains (mbebjak) - closed. - 0006840: [Bug] Chat/Message-Window does not close (mbebjak) - closed. - 0006836: [Design] Contact form design bug (jperdoch) - closed. - 0006782: [Bug] Design of Free LiveAgent account widget is corrupted (jperdoch) - closed. - 0006824: [Story] move jobs run delay from PHP code to shell script (juraj_simon) - closed. - 0006771: [Bug] Incorrect place for title (jperdoch) - closed. - 0006825: [Design] Upgrade from Free to paied - form design (jperdoch) - closed. - 0006820: [Bug] Installer crash (mjancovic) - closed. - 0006778: [Bug] Diacritic mark after a link (dmilonova) - closed. Live Agent - 2.2.12.3 (RELEASED on December 19, 2011) ===================================================== - 0006620: [Story] Checkboxing in ticket view (rdohan) - closed. - 0006790: [Bug] Start chat button does not work in IE7 (mbebjak) - closed. - 0006793: [Bug] Psychic mode - last letter is never transferred (mjancovic) - closed. - 0006794: [Bug] Duplicated events (mbebjak) - closed. - 0006803: [Bug] LA hangs on Special-Characters (mbebjak) - closed. - 0006762: [Technical] Chat and Contact form design changes (mjancovic) - closed. - 0006744: [Technical] Mail account listbox to Department edit (mbebjak) - closed. - 0006767: [Bug] Sending mails error (mkendera) - closed. - 0006776: [Bug] It is possible to create agent with same name as existing agent (mbebjak) - closed. - 0006756: [Bug] Contact form does not compute own statistics like impressions, tickets.. (mjancovic) - closed. - 0006781: [Bug] Selectbox doesn't select value on click (mjancovic) - closed. - 0006755: [Bug] About screen show link html code instead of link text (mjancovic) - closed. - 0006631: [Story] Add Clone action to contact button/form to contact widgets grid (mjancovic) - closed. - 0006740: [Bug] Design-Error in Internet-Explorer (jperdoch) - closed. - 0006741: [Bug] Another Design-Error in Internet-Explorer (jperdoch) - closed. - 0006745: [Bug] contact widgets not exists after installation (mjancovic) - closed. - 0006608: [Design-Imp] Public home page (jperdoch) - closed. - 0006459: [Design-Imp] Custom signature for each agent (jperdoch) - closed. - 0006717: [Bug] Working Report - Data error (juraj_simon) - closed. Live Agent - 2.2.0.1 (RELEASED on December 6, 2011) =================================================== - 0006400: [Story] Getting started wizard - design/imp (mjancovic) - closed. - 0006701: [Design] Mail templates design (jperdoch) - closed. - 0006441: [Design-Imp] create/edit contact form (jperdoch) - closed. - 0006696: [Technical] chat and form design customization - change (mjancovic) - closed. - 0006375: [Design-Imp] create/edit contact button (aharsani) - closed. - 0006671: [Technical] contact widget grid (mjancovic) - closed. - 0006657: [Technical] Cleanup qu_la_user_departments when agent is deleted (mbebjak) - closed. - 0006686: [Bug] (TypeError): Cannot call method 'fitBounds' of null (mbebjak) - closed. - 0006642: [Design-Imp] Configuration -> Branding (jperdoch) - closed. - 0006670: [Bug] Import custom language file error (mkendera) - closed. - 0006288: [Design] Mass actions design - similar design to rules (jperdoch) - closed. - 0006681: [Bug] wrong used transactions detected on free accounts (juraj_simon) - closed. - 0006440: [Design] quoted message design (jperdoch) - closed. - 0006655: [Bug] Error during installation in pt-br language (mkendera) - closed. - 0006270: [Design] Rules: detail + table design (jperdoch) - closed. - 0006677: [Bug] input box problem chatting->resolved->open (dmilonova) - closed. - 0006435: [Design-Imp] collapsed / expanded ticket action design (jperdoch) - closed. - 0006079: [Story] Contact us form (mbebjak) - closed. - 0005495: [Design-Imp] About form (jperdoch) - closed. - 0006285: [Design-Imp] Embeded chat window (jperdoch) - closed. - 0006643: [Story] Embedded chat pop out (mbebjak) - closed. - 0006362: [Story] Add gender radio to agent edit (dmilonova) - closed. - 0006391: [Story] Department name in Chat window (aharsani) - closed. - 0006666: [Bug] defining size of chat window: validation (mjancovic) - closed. - 0006442: [Story] Add close icon to canned messages tooltip (dmilonova) - closed. - 0006660: [Bug] session expired in contact form (mbebjak) - closed. - 0006647: [Technical] Do not submit auto-welcome message (when visitor enter message before chat connection) (mbebjak) - closed. - 0006640: [Bug] Invitations can not be answered by client (mbebjak) - closed. - 0006413: [Bug] Invoking canned messages does not work on new line (juraj_simon) - closed. - 0006596: [Story] Agent ranking for embedded chat (mjancovic) - closed. - 0006628: [Design-Imp] Transfer messages could be shorter (jperdoch) - closed. - 0006350: [Bug] Invisible character should be removed in transfer ticket textarea (dmilonova) - closed. - 0006498: [Bug] Color of favicon of LA (dmilonova) - closed. - 0006276: [Story] Rename status "CLOSED" --> "DELETED" (juraj_simon) - closed. - 0006595: [Story] Sounds for embedded chat (mjancovic) - closed. - 0006460: [Bug] Diacritics not working in search (juraj_simon) - closed. - 0006512: [Bug] 'Resolve with comment' needs to appear in a smaller window (dmilonova) - closed. - 0006575: [Bug] Customer on hold for 30 seconds before Transfer! Transfer to next agent doesn't work. (mbebjak) - closed. - 0006578: [Bug] PHP Notice in EmailValidator (juraj_simon) - closed. - 0006597: [Story] Popup chat design settings (mbebjak) - closed. - 0006511: [Bug] Multiple-line canned messages are inserted as a one-line text (dmilonova) - closed. - 0006545: [Design-Imp] home screen - departments - status name is on new line (jperdoch) - closed. - 0005926: [Bug] Profile image size (dmilonova) - closed. - 0006509: [Design] Change ArrowLabels to FormField2 labels (jperdoch) - closed. - 0006536: [Bug] Invitation in IE (7,8,9) does not work (dmilonova) - closed. - 0006551: [Bug] Notices in mail processor (juraj_simon) - closed. - 0005535: [Story] new Color Picker - as specified in 6375 - closed. - 0006519: [Bug] Line breaks are missing in a forwarded message (juraj_simon) - closed. - 0006534: [Bug] Error in chat window (dmilonova) - closed. - 0006465: [Bug] Forwarded message not displaying e-mail address (juraj_simon) - closed. - 0006514: [Technical] MessageGroup Expand listbox (dmilonova) - closed. - 0006312: [Story] Add "Hide/Show map" link next to requester location text (dmilonova) - closed. - 0006520: [Bug] php memory limit and mail attachments (juraj_simon) - closed. Live Agent - 2.0.52.3 (RELEASED on November 2, 2011) ==================================================== - 0006467: [Bug] Selected language at login does not apply immediately (juraj_simon) - closed. - 0006521: [Bug] Redundant email notofication on self-assigning a ticket (mbebjak) - closed. - 0006494: [Technical] CC Add recipient (dmilonova) - closed. - 0006506: [Bug] jobs exceeds 30s execution limit (juraj_simon) - closed. - 0005913: [Design] Add possibility to display HTML part of email (jperdoch) - closed. - 0006389: [Design] "Solve ticket" workflow (jperdoch) - closed. - 0005976: [Design] Add Forward action to message group (jperdoch) - closed. - 0006489: [Bug] agent panel not working in ie (juraj_simon) - closed. - 0006027: [Design] CC support for email communication (jperdoch) - closed. - 0006322: [Bug] Added department not visible in edit button - refresh needed (dmilonova) - closed. - 0006491: [Bug] Design bug on MAC in Chrome - answer message form is too small (jperdoch) - closed. - 0006475: [Bug] ##is chatting with## not translated (mbebjak) - closed. - 0006481: [Bug] Can not open conversation in init state (mbebjak) - closed. - 0006473: [Bug] In Google Chrome the text area (to typ the message in) does not work correctly (mbebjak) - closed. - 0006304: [Bug] There is no available agent - during invitation (juraj_simon) - closed. - 0006267: [Bug] Open HTML email links in new window (dmilonova) - closed. - 0006345: [Bug] General search doesn't work with spaces (dmilonova) - closed. - 0006434: [Bug] Mail account delete -> delete also error news (dmilonova) - closed. - 0006422: [Bug] IPAD iOS 5.0: Application startup error: (undefined): Flash 10.1.0 required. (mbebjak) - closed. - 0006321: [Bug] Liscense-File corrupted (juraj_simon) - closed. - 0006431: [Bug] Unwanted notification (mbebjak) - closed. - 0006432: [Bug] Ticket summary updated later as was ticket assigned to agent (mbebjak) - closed. - 0006405: [Bug] Chat window logo http vs https (mbebjak) - closed. - 0006303: [Bug] Search / preset problem in tickets (mbebjak) - closed. - 0006416: [Bug] Invitations not displayed (mbebjak) - closed. - 0006307: [Bug] Chat assigning problem (dmilonova) - closed. - 0006412: [Bug] Send mail failed with error and Outbox not try to sent mail again (dmilonova) - closed. - 0006395: [Bug] Transfer of ticket inherits the current status (mbebjak) - closed. - 0006277: [Story] Action "Resolve" ticket should not change agent assignment (dmilonova) - closed. - 0006275: [Story] Transfer ticket: workflow change (dmilonova) - closed. - 0006346: [Bug] Fix chat branding form design (dmilonova) - closed. - 0006359: [Bug] self-cycled mass action (juraj_simon) - closed. - 0006344: [Technical] Add text information into event_logs table (dmilonova) - closed. - 0005823: Lisbox usability: select current value when listbox is focused (dmilonova) - closed. - 0006366: [Bug] Incomming mail is displayed twice (dmilonova) - closed. - 0006317: [Bug] Add skip button to mail configuration step in startup wizard (mjancovic) - closed. - 0006348: [Bug] Installation fails after entering a license number (mjancovic) - closed. - 0006316: [Bug] [[QUOTED_TEXT]] in ticket preview (dmilonova) - closed. - 0006281: [Bug] Mail not parsed (dmilonova) - closed. - 0006318: [Bug] Missing space in text (juraj_simon) - closed. - 0006308: [Bug] Auto-submitted emails are not deleted from POP3 account (dmilonova) - closed. - 0006324: [Bug] Time-Stamp of eMails (juraj_simon) - closed. Live Agent - 2.0.45.3 (RELEASED on September 27, 2011) ====================================================== - 0006320: [Bug] Error during Update "Unknown column 'workingareafrom' in 'field list' (mkendera) - closed. Live Agent - 2.0.45.2 (RELEASED on September 26, 2011) ====================================================== - 0006295: [Bug] Corrupted design on edit button screen (mjancovic) - closed. - 0006290: [Technical] Every user should receive separate (notification) email (mjancovic) - closed. - 0006241: [Story] If ticket was created from Invitation, log this fact along with invitation name (mjancovic) - closed. - 0006182: [Story] displaying Subject (mbebjak) - closed. - 0006235: [Story] Rules: apply when "tag is added/removed" (mjancovic) - closed. - 0006263: [Bug] Transfer conversation action view (mbebjak) - closed. - 0006265: [Bug] HTML mail has scrollbars (mbebjak) - closed. - 0006261: [Bug] Gpf_Db_Mail.scheduleNow not defined (mbebjak) - closed. - 0006257: [Bug] After update textarea in 'notes' on the right shirnked to 1px (mbebjak) - closed. - 0006258: [Bug] Gpf_Event_Task_DeleteInvalidSubscriptions (mbebjak) - closed. - 0006260: [Bug] Can't open ticket detail from customer (mbebjak) - closed. - 0006181: add {$lastMessageFromRequesterQuoted} email template variable (mjancovic) - closed. - 0004084: [Design] Attaching files to conversation through drag and drop (HTML5) (jperdoch) - closed. - 0006221: Show html version of email by default if there is any (dmilonova) - closed. - 0006169: [Bug] {$lastMessage} variable is always empty (juraj_simon) - closed. - 0006190: [Bug] Bugs in sc_import.php script (dmilonova) - closed. - 0006204: [Bug] {$lastMessage} template variable MUST NOT contains internal messages (juraj_simon) - closed. - 0006210: [Bug] invitation problem when agent log out (juraj_simon) - closed. - 0006201: [Bug] Mass actions: click on conversation should not change checkbox value (dmilonova) - closed. - 0006207: [Bug] first name parsing problem (mjancovic) - closed. - 0006139: [Bug] Reports show a lots of missed chats - not aware of these during shift (dmilonova) - closed. - 0006212: [Bug] Ringing chat reroute only one time (dmilonova) - closed. - 0006234: [Bug] Error during update to version 2.0.12 (mkendera) - closed. - 0006245: [Bug] Import script should not assign to agent resolved or closed tickets (mkendera) - closed. - 0006014: Default invitation (mjancovic) - closed. - 0006244: [Bug] Invitation is not closed if last online agent is paused (dmilonova) - closed. Live Agent - 2.0.37.4 (RELEASED on September 6, 2011) ===================================================== - 0006168: [Bug] Start chat crash in FF6 (mjancovic) - closed. - 0006171: [Bug] embedded chat does not work when page changes (mbebjak) - closed. - 0005181: [Technical] table optimalization (juraj_simon) - closed. Live Agent - 2.0.36.7 (RELEASED on September 5, 2011) ===================================================== - 0006149: [Bug] Work report - incorrect data, bugs (dmilonova) - closed. - 0005844: [Story] Bulk actions in conversations history (juraj_simon) - closed. - 0005821: [Bug] Wrong version of firefox detected ... (mbebjak) - closed. - 0006159: Do not track bots browsing the site (mbebjak) - closed. - 0006156: [Bug] Selecting canned messages by arrows does not work in Opera (mjancovic) - closed. - 0006011: [Bug] When you click to input it will not expand unless you click exactli on first line (mbebjak) - closed. - 0006160: [Bug] Cache template panel directory doesn't have 777 permissions (mkendera) - closed. - 0005406: [Technical] compute missing geo information when visitor access LA using browser (dmilonova) - closed. - 0006163: [Bug] New ticket assigned to me is not marked yellow (dmilonova) - closed. - 0006143: dictionary loading optimalisation (juraj_simon) - closed. Live Agent - 2.0.36.3 (RELEASED on August 30, 2011) =================================================== - 0006147: Note in the button code (mbebjak) - closed. - 0006076: [Story] Minimalistic Visitor chat panel running inside webpage in popup (mbebjak) - closed. - 0004137: Optimize queue processing (mbebjak) - closed. - 0006126: [Bug] Parsing emails error: "To many rows for row object: SELECT u.userid AS id..." (dmilonova) - closed. - 0006128: [Bug] Error fetching of mail account (dmilonova) - closed. - 0006115: [Bug] WorkReport Worktime compute bug (dmilonova) - closed. - 0006124: [Bug] Increase length for email address (dmilonova) - closed. - 0005776: [Bug] Human Date format (mjancovic) - closed. - 0006133: [Bug] Error in LA (rdohan) - closed. - 0005953: [Bug] quotation and html problems in agent evaluation dialog (dmilonova) - closed. - 0006121: [Bug] Click on "It was OK" in agent ranking throws fatal error (mjancovic) - closed. - 0006090: [Bug] Load Google Maps from HTTPS (juraj_simon) - closed. - 0005761: [Bug] Order of news should be by date created (newest first) (mjancovic) - closed. - 0005912: [Specification] Add delete button to Ranking module (mjancovic) - closed. - 0006123: [Bug] WorkReport - missed chats (dmilonova) - closed. - 0006109: [Bug] Chat window preview show canned messages helper (mjancovic) - closed. - 0005697: [Story] Possibility to include text from previous message to email template (mjancovic) - closed. - 0006110: [Story] Change WorkReport Columns data (dmilonova) - closed. - 0006066: [Bug] Tags added by rule during the chat does not appear in chat header (mjancovic) - closed. - 0006107: [Bug] Work report - not all columns are sortable (dmilonova) - closed. - 0006106: [Bug] Work report - display times in human readable format (dmilonova) - closed. - 0006105: [Bug] Work report shows also deleted agents (dmilonova) - closed. - 0005499: [Bug] Live Agent Install no error message when no internet connection (juraj_simon) - closed. - 0006010: [Bug] Wrong height of customer's chat window using Google Chrome (mjancovic) - closed. - 0006113: [Bug] Cron errors (mbebjak) - closed. - 0006067: [Story] Invitations: Add "is new" and "is returning" visitor invitation condition (mjancovic) - closed. - 0005941: [Story] Startup Wizard (mjancovic) - closed. - 0006084: [Bug] Emails with special chars are not sent on some servers: Class bugo_98lb_ddf does not exist (mkendera) - closed. - 0006073: [Bug] Compose message bug. Last messageGroup is from user System (dmilonova) - closed. - 0006015: Invitatiton position (mjancovic) - closed. - 0006044: [Bug] Transfer of New conversation to agent or department should not change status to Open. (mjancovic) - closed. - 0006065: [Specification] Rules: new context "When conversation was created from invitation" (mjancovic) - closed. - 0006101: [Bug] Code generator generates sometimes same value (mkendera) - closed. - 0006102: [Bug] Rules "created from button" condition. Selected button is not displayed and mandatory validator is missing (mjancovic) - closed. - 0006103: [Bug] Rules "created from button" condition. Unable to select HTML button. (mjancovic) - closed. - 0006036: [Bug] Visitor note is erased if I click on note before note is loaded (mjancovic) - closed. - 0005696: [Bug] customer first name variable in email template (mbebjak) - closed. - 0005845: [Technical] Update license in Features (mbebjak) - closed. - 0005868: [Bug] error when creating system maila ccount (mbebjak) - closed. - 0005966: [Bug] Parsing mail - Illegal character encoding specified (mbebjak) - closed. Live Agent - 2.0.27.4 (RELEASED on August 5, 2011) ================================================== - 0006009: [Bug] Can not add tag (mbebjak) - closed. - 0005994: [Bug] When Geo location is recomputed, just country is updated but city is still old (juraj_simon) - closed. - 0005977: Set focus to Input box in Tags popup in conversation detail (mjancovic) - closed. - 0005914: [Bug] Loading indicator is not hidden with window (mbebjak) - closed. Live Agent - 2.0.27.1 (RELEASED on August 4, 2011) ================================================== - 0005986: [Bug] unable to save profile picture (mjancovic) - closed. - 0005997: [Bug] Avatar was not changed if user change his foto (mjancovic) - closed. - 0005954: UiExtension example plugin (rdohan) - closed. - 0005984: [Specification] Hosted liveagent account - stopped recurring order (juraj_simon) - closed. - 0005970: unable to deactivate/delete language (mjancovic) - closed. - 0006008: [Bug] Error on compose message (mbebjak) - closed. - 0005792: [Story] Automatic pro-active invitations (mjancovic) - closed. - 0005946: [Bug] Links visually cut (shortened) by LiveAgent (mjancovic) - closed. Live Agent - 2.0.25.5 (RELEASED on July 28, 2011) ================================================= - 0005740: [Story] UI extension point in conversation detail to be able to display requester data from 3rd party system (rdohan) - closed. - 0005905: [Story] Canned messages - add tooltip to teach agents (dmilonova) - closed. - 0005928: [Technical] SC import script - add agent-conversation assignments migration (iivanco) - closed. - 0005935: [Bug] Switch to open presenter after receive message dont work (dmilonova) - closed. - 0005929: [Bug] http:// is not rendered as link (mbebjak) - closed. - 0005739: [Technical] Messages loading without scrolling effect. (mbebjak) - closed. - 0005955: Show plugins in features screen (rdohan) - closed. Live Agent - 2.0.21.1 (RELEASED on July 21, 2011) ================================================= - 0005891: [Technical] Move regional settings to Languages tab (dmilonova) - closed. - 0005925: [Bug] Logout does not work - REGRESSION (dmilonova) - closed. - 0005931: [Bug] Department in agent form will be mandatory (dmilonova) - closed. - 0005927: [Bug] IE8 unable to answer chat (dmilonova) - closed. Live Agent - 2.0.20.3 (RELEASED on July 18, 2011) ================================================= - 0005916: [Bug] When chat is in queue longer than 20 minutes, agent can receive more chats at a time (mbebjak) - closed. - 0005908: [Story] Rules: send email action is needed in all contexts (mbebjak) - closed. - 0005915: [Bug] my conversation widget always collapsed (juraj_simon) - closed. - 0005809: [Story] Add name (text input field) to button (rdohan) - closed. - 0005893: [Story] Rule engine - add new context "when conversation is created from button" (dmilonova) - closed. - 0005909: [Bug] Message duplicated (rdohan) - closed. - 0005760: [Bug] Date preset in Ranking agents does not work properly (mjancovic) - closed. - 0005889: Move system mail account tab to mail accounts (mbebjak) - closed. - 0005899: [Bug] Scrollbar in select box is closing drop down box on click (mbebjak) - closed. - 0004961: [Bug] Ticket ID in body of messages should be link (mjancovic) - closed. - 0005756: [Bug] Translation in grid Agent rankings (mjancovic) - closed. - 0005841: [Bug] Field size in save filter dialog (mbebjak) - closed. - 0005871: [Bug] Input field width in send mail action (Rule) (mbebjak) - closed. - 0005698: [Story] Subject in notification - how to? (dmilonova) - closed. - 0005777: [Bug] Wrong translation (mbebjak) - closed. - 0005881: [Bug] News module - failed authentication of mail account reported even if mail account was deleted already (mbebjak) - closed. - 0005507: [Bug] rankings should be stored additionaly in separated db table too. (mjancovic) - closed. - 0005838: [Bug] unable to transfer ticket to general department (rdohan) - closed. - 0005518: [Bug] Chat ranking - last agent should be rated, not chat group owner (mjancovic) - closed. - 0005676: [Bug] It is not possible to add SSL port in IE (dmilonova) - closed. - 0005880: [Bug] department creation problem (juraj_simon) - closed. - 0005656: [Bug] Tab gets reloaded when trying to edit agent in IE (rdohan) - closed. - 0005576: [Bug] Translation issues - typo (mbebjak) - closed. - 0005690: Finish Dp_QualityUnit_La_StatsManager (juraj_simon) - closed. - 0005872: [Bug] Send Mail Rule Action: Click on variable name should add variable to email body (mbebjak) - closed. - 0005873: [Technical] Rule Engine: Add condition: Agent Status (dmilonova) - closed. - 0005867: [Bug] Scrollbar in canned messages doesn't work (mjancovic) - closed. - 0005831: [Technical] Delete of agent -> unassign all his conversations (dmilonova) - closed. - 0005565: [Story] Rule engine (mbebjak) - closed. - 0005860: [Bug] Create MailAccount form (dmilonova) - closed. - 0005568: [Bug] Import scripts from LA and SC do not work (vzeman) - closed. - 0005828: Ranking filter: add "anybody" to lisboxes requester and agent (dmilonova) - closed. - 0005637: [Bug] Wrong status of agent in one situation (rdohan) - closed. - 0005822: [Bug] Conversation in Open status assigned to Agent - but agent doesn't see it in left sidebar (rdohan) - closed. - 0005824: [Bug] Lisbox - unable to select new value with mouse click (mbebjak) - closed. - 0005604: [Bug] Unable to validate license (dmilonova) - closed. - 0005805: [Bug] Max number of chats per agent can not be 0 if chats are allowed (dmilonova) - closed. Live Agent - 2.0.14.2 (RELEASED on June 29, 2011) ================================================= - 0005646: [Story] Tags (mjancovic) - closed. - 0005709: [Story] general link to start a chat (rdohan) - closed. - 0005807: [Bug] Maintenance mode not handled correctly in UI , regression (rdohan) - closed. - 0005799: [Bug] Wordpress plugin logouts agent from his panel (mbebjak) - closed. Live Agent - 2.0.12.2 (RELEASED on June 27, 2011) ================================================= - 0005790: [Bug] Create canned message button doesn't work (dmilonova) - closed. - 0005795: [Bug] Wrong Link in "Ticket-Closed-Template" (mbebjak) - closed. - 0005765: [Story] Remove/replace "close" action (dmilonova) - closed. - 0005599: [Bug] The update finishes with a blank screen (juraj_simon) - closed. - 0005737: [Bug] error message if application is not installed (rdohan) - closed. - 0005662: [Bug] "Default" department visible even after deletion (dmilonova) - closed. - 0005755: [Design] implement design of status buttons in conversation filter (jperdoch) - closed. - 0005707: [Design] Department label (jperdoch) - closed. - 0005749: [Bug] Impossibility to add a user with an e-mail address, which has been previously deleted (rdohan) - closed. - 0005783: [Bug] Agents can't see the department in the 'transfer' option. (dmilonova) - closed. - 0005727: [Bug] The chat window for the customer is not refreshed in Opera (rdohan) - closed. - 0005726: [Design] Note scroller position (jperdoch) - closed. - 0005715: [Bug] The logo in the chat window is deleted after it is uploaded (rdohan) - closed. - 0005759: Agent can submit ticket as a requester (mbebjak) - closed. Live Agent - 2.0.10.6 (RELEASED on June 17, 2011) ================================================= - 0005728: [Design] Username box size in login dialog (jperdoch) - closed. - 0005741: [Bug] Tracking request blocked by mod_security (mbebjak) - closed. Live Agent - 2.0.10.5 (RELEASED on June 17, 2011) ================================================= - 0005729: [Bug] Compose message does not work (mbebjak) - closed. - 0005693: [Bug] Slovak text on error message (mjancovic) - closed. - 0005730: [Bug] Connection timeout when connecting to gmail (dmilonova) - closed. - 0004926: [Story] Visitor screen customization (jperdoch) - closed. - 0005708: [Bug] no reply notification to requester, when agent answer resolved conversation (dmilonova) - closed. - 0005682: [Technical] Processing of email sent from Agent email address (dmilonova) - closed. - 0005617: wordpress integration plugin (juraj_simon) - closed. - 0005705: [Bug] I'm able to assign closed conversaion to myself (dmilonova) - closed. - 0005585: [Story] when chat is started, display user-agent informations below start conversation URL in internal group (iivanco) - closed. - 0005529: [Bug] Layout Issue in all grids (rdohan) - closed. - 0005446: [Bug] Language error (mjancovic) - closed. - 0005712: [Bug] Keybord shortcut should be executed if ctrl is pressed, but Alt is NOT pressed (dmilonova) - closed. - 0005704: [Bug] Missing input in conversation view with no explanation (dmilonova) - closed. - 0005649: [Bug] Resolving assigned ticket does not remove it from tickets in my panel immediately (dmilonova) - closed. - 0005392: [Bug] Agent - Edit profile scrollbars visible and some content hiding after resize (iivanco) - closed. - 0005717: [Design] Text overlap textbox (jperdoch) - closed. Live Agent - 2.0.8.7 (RELEASED on June 15, 2011) ================================================ - 0005431: [Bug] Internal message problem - "transfer to me" (mjancovic) - closed. - 0005684: [Bug] Internal messages are inserted localized (mjancovic) - closed. - 0005701: [Design] Conversation Transfer - Design bug, when browser window width is smaller (jperdoch) - closed. - 0005664: [Bug] Agent's email address change doesn't work (mjancovic) - closed. Live Agent - 2.0.8.1 (RELEASED on June 14, 2011) ================================================ - 0005570: [Story] Show current requester url to Agent while chatting (dmilonova) - closed. Live Agent - 2.0.7.9 (RELEASED on June 14, 2011) ================================================ - 0005631: [Bug] Slow conversation transfer form (mbebjak) - closed. - 0005663: [Bug] Not localizable parts of Live Agent (mjancovic) - closed. - 0005561: MyAccount screen (jperdoch) - closed. - 0005685: [Bug] button not displayed when department online (dmilonova) - closed. - 0005686: [Bug] Unable to save button (mjancovic) - closed. - 0005689: [Bug] Button preview is out of field. Image and float button preview (mjancovic) - closed. - 0005681: [Bug] Aborted comet requests in FF (mbebjak) - closed. - 0005426: [Bug] IE7 short formfield error message (jperdoch) - closed. - 0005610: [Bug] Wrong encoding (mjancovic) - closed. - 0005671: [Bug] Wrong language in notification email (mjancovic) - closed. - 0004923: [Story] Hosting Feauture (jperdoch) - closed. - 0005606: [Bug] Duplicate user in conversation users list , sorting ... (jperdoch) - closed. - 0005628: [Design] Edit mail template form design (iivanco) - closed. Live Agent - 2.0.7.3 (RELEASED on June 9, 2011) =============================================== - 0005661: [Bug] IE9 is not receiving events (mbebjak) - closed. - 0005619: [Bug] Session garbage collector (mjancovic) - closed. - 0005636: Add agent - Hosted accounts (mbebjak) - closed. - 0005613: [Technical] Do not autorefresh conversation table if scroller is anywhere, but on on the top (mjancovic) - closed. - 0005640: [Bug] Search conversations with name of visitor (iivanco) - closed. Live Agent - 2.0.6.1 (RELEASED on June 7, 2011) =============================================== - 0005642: [Bug] Button code for https vs http (mjancovic) - closed. - 0005569: [Bug] Chat Window Configuration > "Offline" title & message is hard-coded (mjancovic) - closed. - 0005558: [Bug] ringing chat is not visible at all - there is just sond (Safari on mac osx) (dmilonova) - closed. - 0005588: Hosted account - report agent add / delete (juraj_simon) - closed. - 0005597: [Bug] SK Translation - Home (dmilonova) - closed. - 0005593: [Bug] Update text - maintenance in progress (dmilonova) - closed. - 0005562: [Bug] Agent Ranking - customer rewarded himself (OAY-LZQYV-863) (dmilonova) - closed. - 0005630: [Design] Regional Settings Form - Slovak language - row size is too small (jperdoch) - closed. - 0005621: [Technical] Add new variables to mail template (dmilonova) - closed. - 0005607: [Bug] when opeing conversation: Row does not exist exception (dmilonova) - closed. - 0005395: [Bug] Text is outside message group in IE9 (jperdoch) - closed. - 0005626: [Bug] Chat window configuration preview work only for ringing state (mjancovic) - closed. - 0005571: [Bug] Agent is ringing (mbebjak) - closed. - 0005633: [Bug] Time offset for contact is null while number expected in client (rdohan) - closed. - 0004623: [Story] It would be great to see what ticket is agent currently responding to prevent confusion (jperdoch) - closed. - 0005596: [Bug] Login form with Language selector design (jperdoch) - closed. - 0005579: [Bug] Wrong status of agent on conversation. (rdohan) - closed. - 0004393: [Bug] Title (of the browser tab) (rdohan) - closed. - 0005531: Button detail - add edit and view popups (mjancovic) - closed. - 0005490: [Bug] Create Float Button form (mjancovic) - closed. - 0005563: [Bug] socket ssl connection (dmilonova) - closed. - 0005575: [Bug] Minimum password length can't be smaller as maximum password length (mjancovic) - closed. - 0005592: [Bug] p=F did not work (mbebjak) - closed. - 0005554: [Bug] Preinstalled float buttons do not work (rdohan) - closed. - 0005385: [Story] Hosted account install (juraj_simon) - closed. - 0005543: [Bug] Clicking on coversation in left panel wont switch the tab (dmilonova) - closed. Live Agent - 2.0.4.1 (RELEASED on May 25, 2011) =============================================== - 0005161: [Design] Pre-installed buttons (mjancovic) - closed. - 0005547: [Bug] support@[SUBDOMAIN].ladesk.com can not be edited or deleted (iivanco) - closed. - 0005546: [Bug] Buttons fix (rdohan) - closed. - 0005555: [Bug] HTML / Text email templates and line breaks (mbebjak) - closed. - 0005402: [Bug] Visitor panel issues in IE8 (maybe IE9 too) (rdohan) - closed. - 0005527: [Technical] Request/network error will switch button integration screen to "data error" screen (dmilonova) - closed. - 0005553: [Bug] When all buttons are deleted exception in Home Screen (dmilonova) - closed. Live Agent - 2.0.3.8 (RELEASED on May 24, 2011) =============================================== - 0005548: [Bug] All links displayed as $0 (rdohan) - closed. Live Agent - 2.0.3.4 (RELEASED on May 24, 2011) =============================================== - 0005411: [Bug] Corrupted links (rdohan) - closed. - 0005544: [Bug] Change language in Installer does not work (mbebjak) - closed. Live Agent - 2.0.3.3 (RELEASED on May 24, 2011) =============================================== - 0005470: Recent conversations (mjancovic) - closed. - 0005533: [Bug] Department still visible after I delete it and choose to move conversations. (dmilonova) - closed. Live Agent - 2.0.2.6 (RELEASED on May 23, 2011) =============================================== - 0005405: [Bug] Conversation filter user listboxes (dmilonova) - closed. - 0005498: [Bug] Correct texts in Live Agent Installer (rdohan) - closed. - 0005520: [Bug] mismatched rating - internal group was rated instead of offline message group (mjancovic) - closed. - 0005401: [Bug] HTML button issues (mbebjak) - closed. - 0005492: [Bug] floating button is not fixed, it is moving with content (rdohan) - closed. - 0005522: Change password in My Profile (mjancovic) - closed. - 0005525: [Bug] State of button is not correct after insert (mjancovic) - closed. - 0005516: [Bug] Only one email fetched per one cron job run (dmilonova) - closed. - 0005524: [Bug] Features - sorting (mbebjak) - closed. - 0005515: [Bug] CaptionTextBox text color bog (mbebjak) - closed. - 0005534: [Bug] Invalid license screen issues (mbebjak) - closed. - 0005505: [Bug] If ranking feature is used then chat application has sometimes bad size (mjancovic) - closed. - 0005388: Agent panel favicon + title (dmilonova) - closed. - 0005503: Visitor panel title (dmilonova) - closed. Live Agent - 2.0.2.4 (RELEASED on May 19, 2011) =============================================== - 0005467: Upgrade style of Features panel (jperdoch) - closed. - 0005327: create agent bubble (jperdoch) - closed. - 0005502: [Design] Style Requirements step in installer (mbebjak) - closed. - 0005484: [Bug] Cron job integration screen bug (mjancovic) - closed. Live Agent - 2.0.2.1 (RELEASED on May 18, 2011) =============================================== - 0005361: [Story] Agent Ranking (jperdoch) - closed. - 0005360: [Technical] Configuration - languages - use new table, buttons and action code/styles (dmilonova) - closed. - 0005486: [Technical] Mail accounts limit (mbebjak) - closed. - 0005485: [Bug] value in search MUST be cleared, when displaying filtered conversations (mjancovic) - closed. - 0005497: [Bug] Visitor chat content does not resize when window resizes (mbebjak) - closed. - 0005491: [Bug] Rename LiveagentPro -> LiveAgent - closed. Live Agent - 2.0.0.3 (RELEASED on May 17, 2011) =============================================== - 0005452: [Bug] hosted account plugin issue (mjancovic) - closed. - 0005478: Create POP3 account for each hosted account (mbebjak) - closed. Live Agent - 2.0.0.1 (RELEASED on May 17, 2011) =============================================== - 0005482: [Bug] Hosting feature was not activated on hosted account (mbebjak) - closed. - 0005477: [Bug] Hosted account - default images not visible after install (mbebjak) - closed. Live Agent - 0.4.24.4 (RELEASED on May 16, 2011) ================================================ - 0005447: [Bug] Login screen does not show error message (dmilonova) - closed. - 0005404: [Bug] Error starting second chat in conversation (mbebjak) - closed. - 0003824: [Bug] After move of column Grid is corrupted (mbebjak) - closed. - 0005357: Home screen Online agents sort (dmilonova) - closed. - 0005386: [Story] Recent conversations (mjancovic) - closed. - 0005400: [Bug] 'Temporary problem, please try again later' - do not log as error (iivanco) - closed. - 0005427: [Bug] Error in creating department (mjancovic) - closed. Live Agent - 0.4.24.2 (RELEASED on April 29, 2011) ================================================== - 0005397: [Bug] Can not send reply with attachement (mbebjak) - closed. - 0005375: [Bug] Notice: Undefined variable: text (iivanco) - closed. - 0005378: [Bug] Filter lost value (mbebjak) - closed. - 0005358: [Story] Implement pop3 message delete option (iivanco) - closed. - 0005368: [Bug] no newlines in template edit - text templates (mjancovic) - closed. - 0005126: Buttons change (jperdoch) - closed. - 0005391: [Bug] La_Tests_Agent_CannedMessages_CannedMessageFormTest fails (iivanco) - closed. - 0005168: [Story] Add Fixed button support (rdohan) - closed. - 0004460: [Bug] resizing of content event (ctrl +, crtl -, ctrl+wheel) (rdohan) - closed. - 0005379: [Bug] Canned messages - no results returned (mjancovic) - closed. - 0004945: [Story] Show requester's current time with day/night icon (mbebjak) - closed. - 0005384: [Bug] Conversations status did not change after customer reply (dmilonova) - closed. Live Agent - 0.4.22.5 (RELEASED on April 27, 2011) ================================================== - 0005377: [Bug] Click on status buttons doens't work on first click (mbebjak) - closed. - 0005135: [Bug] Canned messages incorrectly positioned popup (mjancovic) - closed. - 0005293: [Design] Cron Job Integration design (jperdoch) - closed. - 0005367: [Bug] transfer (resolve,...) text is not submitted in special case (mjancovic) - closed. - 0005374: [Bug] Canned message popup throw exception (mjancovic) - closed. - 0005369: Use as SelectButton standard button for LA (jperdoch) - closed. - 0005380: [Bug] design bug - creating canned messages (jperdoch) - closed. - 0004654: [Bug] Once I transfer chat to any other department, I don't see close button - closed. - 0005252: [Bug] Ajax randomly fails (mjancovic) - closed. - 0005340: [Bug] Loading indicator in agents table is small and has bad position in first load. Similarly in departments table. (mjancovic) - closed. - 0005351: [Bug] Visitor lost offline message (dmilonova) - closed. Live Agent - 0.4.22.2 (RELEASED on April 20, 2011) ================================================== - 0005349: [Bug] Design bug: Action buttons are too close to grid (jperdoch) - closed. - 0005352: [Bug] Mark as answered action has bad status (dmilonova) - closed. - 0005333: [Technical] Conversation detail - rename "Close" to "Close Window" (mjancovic) - closed. - 0005345: [Bug] Fulltext search (mbebjak) - closed. - 0005350: [Bug] Edit agent - tab name contains null (mbebjak) - closed. - 0005348: [Bug] Click on column "conversation" or "user" in conversations table throw exception. (mjancovic) - closed. - 0005302: Add agent workflow (mbebjak) - closed. - 0005339: [Bug] Blocking exception on home screen (mbebjak) - closed. - 0005343: [Technical] Hide "Plugins" content/menu entry (mjancovic) - closed. - 0005268: Button integration on home screen (jperdoch) - closed. - 0005324: [Bug] validation failed in sending email (dmilonova) - closed. - 0005353: [Design] Focus style of AcceptsIconEditable (mbebjak) - closed. Live Agent - 0.4.22.1 (RELEASED on April 19, 2011) ================================================== - 0005338: [Bug] One ore more exceptions caught (mjancovic) - closed. - 0005323: [Technical] Agent should not be able to add offline message to conversation if requester email address is empty (iivanco) - closed. - 0005341: [Bug] Wrong time and position of new message (mbebjak) - closed. - 0005074: [Technical] Change grid of Mailoutbox to new grid and filter style (mbebjak) - closed. - 0005331: [Bug] transfer note input box corrupted (mbebjak) - closed. - 0005303: [Bug] Request new password workflow (dmilonova) - closed. - 0005332: [Technical] plus icon next to last filter tab should be hidden id advanced filter is shown (mbebjak) - closed. - 0005216: [Design] Template edit (mjancovic) - closed. - 0005319: [Bug] Listboxes in Advanced search throws Error: "Unknown column 'id'" (mjancovic) - closed. Live Agent - 0.4.21.5 (RELEASED on April 15, 2011) ================================================== - 0005316: [Bug] No loading indicator on Invalid license screen (juraj_simon) - closed. - 0005321: [Bug] Listbox "Requested by" doesn't work right (mbebjak) - closed. - 0005330: [Bug] Ctrl + V does not work in input (mbebjak) - closed. Live Agent - 0.4.21.4 (RELEASED on April 15, 2011) ================================================== - 0004895: [Story] Mail accounts (jperdoch) - closed. - 0005052: [Story] Agent count limited by license (juraj_simon) - closed. - 0005322: [Bug] Requester name overflow - design (jperdoch) - closed. - 0005326: invalid license screen style (jperdoch) - closed. - 0005257: [Design] System mail account - design (jperdoch) - closed. - 0005317: [Bug] Agents screen - You have reached ... (juraj_simon) - closed. - 0005139: [Bug] Review after install Welcome email text (mbebjak) - closed. Live Agent - 0.4.21.3 (RELEASED on April 13, 2011) ================================================== - 0005264: [Bug] Searching conversation through search box will not find conversation, if another tab as conversations is open (mjancovic) - closed. - 0005299: [Bug] Cannot create custom filter preset in conversations filter (mjancovic) - closed. - 0005218: [Design] Delete department confirmation dialog (jperdoch) - closed. - 0005298: [Bug] Conversations filter throw exception if "any" is selected in department filter (mjancovic) - closed. - 0005292: [Bug] Unable to copy text from ticket/chat with key shortcut (mbebjak) - closed. - 0005286: [Bug] Application in maintenence mode throw Invalid server response. (mbebjak) - closed. - 0005146: Image upload (jperdoch) - closed. - 0005300: [Bug] After delete filter preset from any filter it throws exceptions (mjancovic) - closed. - 0005285: [Bug] Create conversation without mailaccount (mbebjak) - closed. - 0005304: Error news when sending / fetching emails fail (mbebjak) - closed. - 0005310: [Bug] Some agents are missing in advanced search listboxes of converstions (mbebjak) - closed. - 0004920: [Design] Conversations filter (jperdoch) - closed. Live Agent - 0.4.21.2 (RELEASED on April 7, 2011) ================================================= - 0005265: [Design] Design of home screen messages (jperdoch) - closed. - 0005053: [Story] Languages and Regional settings (mjancovic) - closed. - 0005294: [Bug] After pressing the Transfer buton the bottom part disappears (mbebjak) - closed. Live Agent - 0.4.21.1 (RELEASED on April 7, 2011) ================================================= - 0005236: [Story] The conversation history should be able to be scrolled also by arrows (mbebjak) - closed. - 0005258: [Bug] Browser window scrollers should not be visible in conversation detail (mjancovic) - closed. - 0004726: [Bug] Edit mail template can be corrupted by resizing too much (mjancovic) - closed. - 0005261: [Bug] Add "department" text next to department name in edit canned message form listbox (mjancovic) - closed. - 0005254: [Design] Checkbox and Radio design (jperdoch) - closed. - 0005166: [Technical] Change "take a break" in left sidebar (jperdoch) - closed. - 0005262: [Technical] cron job setup (mbebjak) - closed. - 0005256: [Design] Configuration screen - design of tabs (jperdoch) - closed. - 0005266: [Design] No online visitor design (jperdoch) - closed. - 0005270: [Bug] design with scrollbars (mbebjak) - closed. - 0005250: [Bug] Mail text is twice in one message (iivanco) - closed. - 0005259: [Design] edit agent, department and my profile - departments/agents table design (jperdoch) - closed. - 0005260: [Story] pre-installed conversations filters (mjancovic) - closed. - 0005186: [Bug] Opera design bugs (jperdoch) - closed. Live Agent - 0.4.20.9 (RELEASED on March 31, 2011) ================================================== - 0005235: [Bug] The help texts does not disappear when I create a new tab (mjancovic) - closed. - 0005102: [Story] Add action "Mark as Answered" in Open status (dmilonova) - closed. Live Agent - 0.4.20.6 (RELEASED on March 29, 2011) ================================================== - 0005160: [Story] Message widget on Home screen (mbebjak) - closed. - 0005187: [Story] System Mail Account (dmilonova) - closed. - 0005230: [Bug] Paused state after login / load of application (mbebjak) - closed. - 0005231: La GeoIP feature (mbebjak) - closed. Live Agent - 0.4.20.5 (RELEASED on March 28, 2011) ================================================== - 0005212: DateRangeFilterField (mbebjak) - closed. - 0005182: [Bug] sending conversation status message to user (mjancovic) - closed. - 0005148: [Bug] shortcuts changes (mjancovic) - closed. - 0005220: [Bug] wrong filter after first load after clicking department link from home screen (juraj_simon) - closed. - 0005222: [Bug] Personal messages get doubled when assigning (juraj_simon) - closed. Live Agent - 0.4.20.4 (RELEASED on March 24, 2011) ================================================== - 0005201: [Bug] Sorting in Conversations section doesn't work (mbebjak) - closed. - 0005202: [Technical] Change ctrl-left/right to ctrl-up/down (mbebjak) - closed. - 0005204: [Bug] Attached files are not sent during the chat (mbebjak) - closed. - 0005163: Clickable links in Home -> Departments (juraj_simon) - closed. - 0005183: [Bug] Button Intergation code problem (mbebjak) - closed. - 0005068: [Bug] Menu selection bug (mjancovic) - closed. - 0005137: [Bug] cannot close resolved ticket (juraj_simon) - closed. - 0005197: [Bug] Customer window throws an error (mjancovic) - closed. - 0005200: [Bug] Conversations section reset from chosen cusom filter to "all" (dmilonova) - closed. - 0005203: [Bug] Create canned message results in ERROR (mjancovic) - closed. - 0005196: [Bug] url spans not removed from home screen (juraj_simon) - closed. Live Agent - 0.4.20.1 (RELEASED on March 23, 2011) ================================================== - 0005154: [Story] After install integration on Home Screen (mbebjak) - closed. - 0005144: Owner role (mbebjak) - closed. - 0005138: Move La_Model_Service_Distributer_PhoneMailConstrained to plugin (mbebjak) - closed. - 0005035: [Bug] Online visitors - there should be visitor name (email) if defined. (juraj_simon) - closed. - 0005129: [Bug] "From" default value in Compose Message (juraj_simon) - closed. - 0005131: [Bug] Wrong processing of url links (juraj_simon) - closed. - 0005110: [Story] My profile (Edit profile) - changes (mjancovic) - closed. - 0005075: [Bug] Add space between action buttons and grid (mjancovic) - closed. - 0005147: [Bug] Change user status to Online after user logs in. (mjancovic) - closed. - 0005164: Clickable links in Home -> Online agents (mjancovic) - closed. - 0004994: [Bug] Check if sending an email to resolved conversation reopens it (mjancovic) - closed. - 0005155: [Bug] Email from agent is sent twice to customer (mjancovic) - closed. - 0005159: [Bug] style problem in installer (jperdoch) - closed. - 0005030: [Design] Keyboard shortcuts (jperdoch) - closed. - 0005165: [Bug] mandatory input validator + listox problem (mjancovic) - closed. - 0005180: [Bug] Automatic insertion of protocol (http://) [^] before any www. address (juraj_simon) - closed. - 0005149: [Design] clean install doesn't work (jperdoch) - closed. - 0005113: [Bug] Login problems (rdohan) - closed. - 0005170: [Story] Agent Home screen (mjancovic) - closed. - 0005076: [Technical] Canned messages changes (iivanco) - closed. - 0005185: [Bug] Reload grid, when content with grid gets focus (mbebjak) - closed. - 0005184: [Bug] Error message when starting chat in visitor panel (mbebjak) - closed. - 0004861: [Bug] Result of the general search in top left-hand corner doesn't work (mbebjak) - closed. - 0004977: [Bug] Assign to myself should be logged as transfer message group (mjancovic) - closed. - 0005027: Transfer action view change (rdohan) - closed. - 0005064: [Bug] re-join to chat after reload (mbebjak) - closed. - 0004965: [Bug] Content of aplication should not expand to sidebar even if browser window is very small (mjancovic) - closed. - 0004948: [Bug] small resolution design problem (mjancovic) - closed. - 0005005: [Technical] Always show Home screen after agent panel load. (mjancovic) - closed. - 0004929: [Story] Departments (mjancovic) - closed. - 0005023: [Bug] URL in online visitors is strange (juraj_simon) - closed. - 0005092: [Bug] Some issue in Agent grid content loading (rdohan) - closed. - 0005039: [Bug] new conversation assigned to wrong department (rdohan) - closed. - 0004928: Style installer (jperdoch) - closed. - 0005017: Style Agent view/edit (mjancovic) - closed. - 0005079: [Bug] wrong url transaltion (juraj_simon) - closed. - 0005099: [Bug] customer listbox error (dmilonova) - closed. - 0004996: [Bug] Chat notifications of agent on-line present (mbebjak) - closed. - 0005006: [Story] Pre-installed filters for Agents grid (juraj_simon) - closed. - 0005031: Pause changes (mjancovic) - closed. - 0005091: [Story] [Visitor] Start chat design changes (jperdoch) - closed. Live Agent - 0.4.16.5 (RELEASED on March 4, 2011) ================================================= - 0005056: [Story] Conversations grid - add refresh button, show records count at right top of table (mbebjak) - closed. - 0005066: [Bug] Cannot compose message - Permission Denied (juraj_simon) - closed. Live Agent - 0.4.16.4 (RELEASED on March 3, 2011) ================================================= - 0004947: [Bug] Customer name parsing from email (mbebjak) - closed. - 0005008: [Bug] Agent deleted, but still in listbox (mjancovic) - closed. - 0004970: [Story] Name of visitor, when received ticket by email (mbebjak) - closed. - 0005022: [Bug] sorting of departmentsd not clear (dmilonova) - closed. - 0005034: [Technical] Loading indicators on home screen widgets (jperdoch) - closed. - 0005029: Department rights (mbebjak) - closed. - 0005033: [Technical] Home screen activation should fire immediate refresh (mbebjak) - closed. - 0005048: [Bug] Task La_Task_FetchMails threw exception (mbebjak) - closed. - 0005028: [Story] Visitor chat start (mbebjak) - closed. - 0005003: [Bug] browser visits issiues (juraj_simon) - closed. - 0005050: Check queue handling when system is overloaded (mbebjak) - closed. - 0005049: [Story] Review visitor reply workflow (mbebjak) - closed. Live Agent - 0.4.16.3 (RELEASED on February 25, 2011) ===================================================== - 0004942: [Bug] Row does not exist: SELECT sessionid,userid,createddate,lastbus.... (mbebjak) - closed. - 0004998: [Technical] Css style for offine message header messages (jperdoch) - closed. - 0005007: [Bug] while typing message has (and should not) css class ActionDisconnect (mjancovic) - closed. - 0004964: [Bug] Last conversation message not visible (rdohan) - closed. - 0005012: [Bug] No notification for assigned 'to be replied' tickets (mbebjak) - closed. - 0005016: [Bug] The icon in left panel is not changed after the ticket was replied (mbebjak) - closed. Live Agent - 0.4.16.2 (RELEASED on February 24, 2011) ===================================================== - 0004991: [Story] Resource allocator (mbebjak) - closed. - 0004458: [Story] Different color for agent and client answer blocks (jperdoch) - closed. - 0004772: [Technical] Home screen - design (jperdoch) - closed. - 0004798: [Story] Page visits table changes (juraj_simon) - closed. - 0004967: [Bug] play/pause not visible if sidebar is too narrow (jperdoch) - closed. - 0004962: [Bug] Maintanance mode will not refresh window automatically (juraj_simon) - closed. - 0004979: When chat is unanswered longer than 20 minutes, it will not count to agent load. (mbebjak) - closed. - 0004894: [Bug] Design of dialogs (jperdoch) - closed. - 0004980: Add 'phone' to user status (mbebjak) - closed. - 0004802: [Story] Agent view / add / edit (mjancovic) - closed. - 0004985: [Bug] Opera bugs (mjancovic) - closed. - 0004915: [Bug] Opera bug with home tab (mjancovic) - closed. - 0004903: [Bug] Add close button to New and Open state (rdohan) - closed. - 0004885: [Bug] tab not selected (mjancovic) - closed. - 0004921: [Story] Agents grid redesign (jperdoch) - closed. - 0004981: [Bug] Row does not exist 2 (mjancovic) - closed. Live Agent - 0.4.12.3 (RELEASED on February 18, 2011) ===================================================== - 0004955: [Bug] Play/Pause (mbebjak) - closed. - 0004953: [Bug] Email reply is never being sent out from LA (mbebjak) - closed. - 0004924: [Bug] listbox problems - visitors filter (mbebjak) - closed. Live Agent - 0.4.12.1 (RELEASED on February 17, 2011) ===================================================== - 0004919: [Bug] Filter preset bugs (mbebjak) - closed. - 0004821: [Technical] agent logout due to concurrent login - change (rdohan) - closed. - 0004925: [Bug] Focus style in visitor chat (jperdoch) - closed. - 0004801: Agents grid (mjancovic) - closed. Live Agent - 0.4.11.3 (RELEASED on February 14, 2011) ===================================================== - 0004913: [Bug] Transfer of ticket to deparment - exception (mbebjak) - closed. - 0004835: implement render table definition to Html table (rdohan) - closed. - 0004855: [Bug] Sidebar conversations corrupted (dmilonova) - closed. - 0004881: Conversations in Init state (dmilonova) - closed. - 0004804: [Technical] Maintenance lock (juraj_simon) - closed. - 0004867: [Bug] Task La_Task_FetchMails threw exception (dmilonova) - closed. - 0004730: [Bug] Mail parsing exceptions related to conversation status (rdohan) - closed. - 0004882: [Bug] exception (mbebjak) - closed. - 0004875: Conversation history table changes (mbebjak) - closed. - 0004883: [Bug] exception - closed ticket (mbebjak) - closed. - 0004868: [Bug] Email validator in compose message (mjancovic) - closed. - 0004800: Create conversation from mail / manual (dmilonova) - closed. - 0004876: [Bug] Auto focus on close button (mbebjak) - closed. - 0004871: [Bug] User detials in right sidebar (mjancovic) - closed. - 0004874: [Bug] User details - tweaks (jperdoch) - closed. - 0004787: [Story] Home Tab (mjancovic) - closed. - 0004870: Style for focused button (jperdoch) - closed. - 0004869: [Bug] Active conversation style in left Sidebar (jperdoch) - closed. - 0004778: Taskbar arrows and menu (mjancovic) - closed. - 0004307: [Bug] Input looses focus when chat is connected (mbebjak) - closed. Live Agent - 0.4.7.8 (RELEASED on February 4, 2011) =================================================== - 0004805: [Story] attachments view and preview (jperdoch) - closed. - 0004851: [Bug] Sidebar has horizontal scrollbar when displayed for the first time (dmilonova) - closed. - 0004857: [Bug] To many rows for .... (mbebjak) - closed. - 0004862: [Bug] Scrollbar visible in conversation screen (dmilonova) - closed. - 0004866: [Bug] Not detected quoted text in email (mbebjak) - closed. - 0004704: Style conversations details (jperdoch) - closed. - 0004792: [Technical] Conversation detail - right panel detail - design changes (aharsani) - closed. - 0004854: [Bug] Exception when closinn resolved chat (mjancovic) - closed. - 0004865: [Bug] Conversations History - button View doesn't work (mjancovic) - closed. Live Agent - 0.4.7.7 (RELEASED on February 3, 2011) =================================================== - 0004785: La Menu (jperdoch) - closed. - 0004808: [Story] Country flag in anonymous customer avatar (mbebjak) - closed. - 0004850: [Bug] Can not display attachment (mbebjak) - closed. - 0004853: [Bug] Exception when closing tab (mjancovic) - closed. - 0004664: [Story] Display the ticket ID to users (dmilonova) - closed. - 0004856: [Bug] Scrolling when chat is active (juraj_simon) - closed. Live Agent - 0.4.7.6 (RELEASED on February 2, 2011) =================================================== - 0004705: [Bug] Avatar in IE8 (mbebjak) - closed. - 0004818: [Bug] Filter presets not visible (mbebjak) - closed. - 0004722: [Bug] Powered by LiveAgentPro has wrong position when chat is active (mbebjak) - closed. - 0004782: Scroll to bottom enhancement (juraj_simon) - closed. - 0004807: [Bug] quoted text error (mbebjak) - closed. - 0004814: [Bug] Login issue (mbebjak) - closed. - 0004831: [Bug] Change of agents password doesn't work (dmilonova) - closed. - 0004839: [Bug] Bug after sending an email (mbebjak) - closed. - 0004841: [Bug] Customer name doesn't change but append changes (dmilonova) - closed. Live Agent - 0.4.7.5 (RELEASED on February 1, 2011) =================================================== - 0004806: [Bug] Link replacement error (juraj_simon) - closed. - 0004799: [Bug] Composse message - known user is dont update (mbebjak) - closed. - 0004767: [Bug] overflow hidden in all grids-listboxes (jperdoch) - closed. - 0004758: [Technical] change style of "End chat" button to link button (same as "Cancel" button) (jperdoch) - closed. - 0004828: [Technical] Remove mass close action in conversation history (mbebjak) - closed. - 0004819: [Bug] Backslashes are removed from messages (mbebjak) - closed. - 0004822: [Bug] Task La_Task_UpdateUserStatus threw exception (mbebjak) - closed. - 0004810: [Bug] No scroll bar in the 'Assigned to me' section (dmilonova) - closed. - 0004803: [Bug] Sorting in assigned conversations (dmilonova) - closed. - 0004771: [Technical] Compose message - design (jperdoch) - closed. - 0004728: [Bug] link parsing (allowed characters in url) (juraj_simon) - closed. - 0004824: Implement notification API (juraj_simon) - closed. Live Agent - 0.4.7.3 (RELEASED on January 28, 2011) =================================================== - 0004655: [Bug] scrollbar visible in grid Conversations history (iivanco) - closed. Live Agent - 0.4.7.1 (RELEASED on January 28, 2011) =================================================== - 0004815: [Bug] starting chat imposible (mbebjak) - closed. - 0004669: [Story] notifications for hidden tabs (jperdoch) - closed. - 0004789: [Bug] Task La_Task_SaveUserAvatar threw exception (dmilonova) - closed. - 0004795: [Bug] Online agents in Home screen (dmilonova) - closed. Live Agent - 0.4.6.3 (RELEASED on January 27, 2011) =================================================== - 0004786: [Bug] Mark as spam button missing in status Customer Reply (juraj_simon) - closed. - 0004612: [Technical] Email conversation pairing - try to parse conversation code from subject (iivanco) - closed. - 0004678: [Bug] Create conversation mail has unneeded headers (juraj_simon) - closed. - 0004702: Assigned tickets in left sidebar (jperdoch) - closed. - 0004724: [Bug] unread message is not market as read (dmilonova) - closed. - 0004775: [Bug] Pasted text is not formatted correctly in FF (mbebjak) - closed. - 0004535: [Story] Home screen (dmilonova) - closed. - 0004710: Edit button changes (mjancovic) - closed. - 0004755: [Bug] Cron notices (dmilonova) - closed. - 0004734: [Story] Add keybord shortcut to send offline message action (juraj_simon) - closed. - 0004765: [Bug] Fatal error: Call to undefined method La_Model_History_UserStatusHistoryItem::setToDate() (dmilonova) - closed. - 0004715: User merge (mbebjak) - closed. - 0004525: [Bug] Selection bug in all searchable listboxes. (dmilonova) - closed. - 0004766: [Bug] wrong system name (GEO) is generated for customer if conversation created by agent (juraj_simon) - closed. - 0004703: [Story] After install start screen (mjancovic) - closed. - 0004723: [Bug] Search by lastname in Agent listbox used in Transfer (and check also other agent listboxes) (dmilonova) - closed. - 0004711: [Bug] Visitor edit issues (mjancovic) - closed. Live Agent - 0.3.30.1 (RELEASED on January 14, 2011) ==================================================== - 0004712: Agent edit (mjancovic) - closed. - 0004713: Department edit changes (mjancovic) - closed. - 0004706: [Technical] change format of internal encoding for link (aharsani) - closed. - 0004714: Canned message screen changes (juraj_simon) - closed. - 0004718: [Bug] ConversationDetails does not react to UpdateUserEvent (juraj_simon) - closed. Live Agent - 0.3.29.2 (RELEASED on January 13, 2011) ==================================================== - 0004671: [Bug] Send test mail not working (juraj_simon) - closed. - 0004545: [Technical] ConversationDetails (mjancovic) - closed. - 0004689: [Bug] LA starts to work really slowly when chatting with certain customers (mjancovic) - closed. - 0004627: [Bug] Agent panel design issues in IE8 (jperdoch) - closed. - 0004686: [Bug] Incorrect message (iivanco) - closed. - 0004709: Hide not necessary screens (mjancovic) - closed. - 0004521: [Story] Create conversation (rdohan) - closed. - 0004666: [Bug] Losing focus of text area during chat (dmilonova) - closed. - 0004658: [Bug] Agents filter in Conversations history contains empty rows (juraj_simon) - closed. - 0004659: [Bug] Messages from mail are duplicated (mbebjak) - closed. Live Agent - 0.3.28.1 (RELEASED on January 4, 2011) =================================================== - 0004620: [Story] Click on action Resolve should close conversation tab (dmilonova) - closed. - 0004668: [Bug] closed conversation still in my sidebar (mbebjak) - closed. - 0004673: [Bug] Mail not parsed if From contains comma (mbebjak) - closed. - 0004621: [Story] Add Reply-To email header to all notification emails (juraj_simon) - closed. - 0004657: [Bug] Resolve button is missing in status Customer Reply (dmilonova) - closed. - 0004636: Start conversation to offline department - workflow change (dmilonova) - closed. Live Agent - 0.3.27.6 (RELEASED on December 29, 2010) ===================================================== - 0004615: [Bug] Conversations History - Visitors listbox in filter (juraj_simon) - closed. - 0004638: [Story] Incoming message sound (mbebjak) - closed. - 0004598: [Story] Add "Mark as Spam" and "Close as Duplicate" actions in NEW status (dmilonova) - closed. - 0004608: [Technical] Automatically close all conversations in NEW status with no owner's email defined (dmilonova) - closed. - 0004646: [Story] Hide quoted part of email (mbebjak) - closed. - 0004647: [Bug] Message not visible (mbebjak) - closed. - 0004365: [Story] Remember Presets (mbebjak) - closed. Live Agent - 0.3.27.5 (RELEASED on December 22, 2010) ===================================================== - 0004625: [Bug] Ticket already answered by me is displayed like havind new answer after refresh (mbebjak) - closed. - 0004616: [Bug] Conversations History - preset doesn't work (mbebjak) - closed. - 0004609: [Bug] Draft (agent typing) is not removed (mbebjak) - closed. Live Agent - 0.3.27.2 (RELEASED on December 22, 2010) ===================================================== - 0004600: [Bug] Links are not visible to some customers (dmilonova) - closed. - 0004632: [Bug] customer doesn't see the html code I pasted (mbebjak) - closed. Live Agent - 0.3.27.1 (RELEASED on December 21, 2010) ===================================================== - 0004597: [Bug] A random crash affected my workflow. (dmilonova) - closed. - 0004584: [Bug] Agent panel - IE8 hiding messages in message group. (jperdoch) - closed. - 0004560: [Bug] Special characters are being replaced (dmilonova) - closed. - 0004444: [Bug] Timezone shift not working (juraj_simon) - closed. - 0004536: [Bug] Task La_Task_ConversationChangeStateMailNotifiaction threw exception (dmilonova) - closed. - 0004516: [Bug] Tab with chat closes the chat in one agent's browser and results to Resolved status of the chat in other agent's browser (iivanco) - closed. - 0004537: [Bug] Error while running task Sending notifications about conversation state changes (dmilonova) - closed. - 0004592: [Bug] Names of attachment files are not saved after download (aharsani) - closed. - 0004438: [Bug] Focus not set to input field (dmilonova) - closed. - 0004496: [Story] Conversation should be assigned to agent who solve it last time if he is online (dmilonova) - closed. - 0004491: [Bug] after I login to new Live Agent there always appears the same resolved ticket (dmilonova) - closed. - 0004514: [Bug] live agent button not visible in pap hosting accounts (juraj_simon) - closed. - 0004511: [Bug] Lost focus if customer replied in other conversation (mjancovic) - closed. - 0004477: [Bug] Long canned message overflows the popup box (jperdoch) - closed. - 0004434: [Bug] Chat Client - Design Bug in visitor's panel (jperdoch) - closed. - 0004483: [Bug] Some messages do not reach customer. (mbebjak) - closed. - 0004515: [Bug] List of open chats/mails got lost - only space for 1 row remained (mbebjak) - closed. - 0004502: [Bug] Message lost (mbebjak) - closed. - 0004526: [Bug] Design bug - button Cancel (dmilonova) - closed. - 0004408: [Bug] Spell check (mjancovic) - closed. - 0003958: [Story] Search box in left corner (mjancovic) - closed. - 0004426: [Bug] Drafts are not displayed in input view after reload (dmilonova) - closed. - 0004435: [Bug] Design bug - agent's panel (mjancovic) - closed. - 0004538: [Bug] Task La_Task_UpdateUserStatus threw exception (mbebjak) - closed. - 0004547: [Bug] La_Model_Conversation_Service::isChatRequested (mbebjak) - closed. - 0004532: [Technical] trackjs.php can be inserted multiple times (mjancovic) - closed. - 0004542: [Bug] Buttons not work (mjancovic) - closed. - 0004543: [Bug] ConversationCodeView changes (mjancovic) - closed. - 0004562: [Bug] color of icon (jperdoch) - closed. - 0004540: [Bug] Task La_Task_SaveUserAvatar threw exception (mjancovic) - closed. - 0004522: Agent name in From of Reply notification (juraj_simon) - closed. - 0004569: [Bug] Ticket assigned to agent Juraj Simon is not visible by Juraj Simon (mbebjak) - closed. - 0004554: [Bug] Unable to resolve session for user ac01b7fc. User has no session. (mbebjak) - closed. - 0004556: [Technical] Add ?{version_nr} to every css file used by application (aharsani) - closed. - 0004539: [Bug] La_Task_UpdateUserStatus exception 0000002 (mjancovic) - closed. - 0004265: [Bug] in IE8 search button has also bad layout (jperdoch) - closed. - 0004571: [Bug] canned messages design (jperdoch) - closed. - 0004376: [Technical] Don't generate notification emails if customer has no email (mjancovic) - closed. - 0004388: [Bug] non ascii characters are corrupted (iivanco) - closed. - 0004379: [Technical] Agent should be able to close chat if there is another agent joined (mjancovic) - closed. - 0004378: [Bug] Not possible to close Canned messages form (mjancovic) - closed. - 0004375: [Bug] After agent login , agent is offline , it can be seen in user_departments , agent need to off/ onn to recieve ne conversations (dmilonova) - closed. - 0004385: [Technical] Customer panel - window refresh (mbebjak) - closed. - 0004377: [Bug] Email input form should not be displayed (rdohan) - closed. - 0004404: [Bug] Logout from agent panel does not work (mbebjak) - closed. - 0004401: [Bug] User disconnect does not close chat (juraj_simon) - closed. - 0004394: [Bug] No notification about customer log-off (iivanco) - closed. - 0004362: [Bug] Date started not visible in Conversations history (mjancovic) - closed. - 0004373: [Bug] Remember me not working (mbebjak) - closed. - 0004424: [Technical] Mail parser should ignore emails from Agents (iivanco) - closed. - 0004353: [Bug] Max Load parameter empty after clean installation (iivanco) - closed. - 0004400: [Bug] Offline queue (dmilonova) - closed. - 0004461: [Bug] Button not displayed (iivanco) - closed. - 0004467: [Technical] Minimize traffic in request/response (vzeman) - closed. - 0004092: Implement qu_la_user_status_history (juraj_simon) - closed. - 0004380: [Technical] Gravatar for agent is reset (dmilonova) - closed. - 0004386: [Technical] Parsing of "Mail delivery failed notification" (iivanco) - closed. - 0004315: [Bug] Search in agent panel does not search users by system_name (juraj_simon) - closed. - 0004463: [Bug] Conversations history grid - slow count SQL (juraj_simon) - closed. - 0004493: [Bug] messages line breaks broken (juraj_simon) - closed. - 0004484: [Bug] Sidebar height is minimalized (mjancovic) - closed. - 0004206: [Bug] Conversation not ring if visitor request chat from awaiting reply (juraj_simon) - closed. - 0004259: [Bug] Cron destroys running session (juraj_simon) - closed. - 0004244: [Bug] Messsage is lost when iput status is changed (mjancovic) - closed. - 0004271: Times in MessageGroupHeaders (juraj_simon) - closed. - 0004272: System name for customers (juraj_simon) - closed. - 0004251: User avatar processing on server (mjancovic) - closed. - 0004311: [Bug] Transfer exception (mbebjak) - closed. - 0004314: Long texts in message group headers (mbebjak) - closed. - 0004312: Add transfer + resolve to agent Awaiting Reply action view (mbebjak) - closed. - 0004324: escape messages on server (dmilonova) - closed. - 0004323: convert html to text (dmilonova) - closed. - 0004037: Unread messages (mjancovic) - closed. - 0004318: [Bug] Exception when pasting some random html content from web (dmilonova) - closed. - 0004308: [Bug] Links in messages (dmilonova) - closed. - 0004252: Message focus (mjancovic) - closed. - 0004247: [Bug] Changing agent Name and Surname has no effect in application (iivanco) - closed. - 0004330: [Bug] remove possibility to send offline message by shift-enter (dmilonova) - closed. - 0004339: [Bug] Transfer + Resolve form error handling (mjancovic) - closed. - 0004340: [Bug] Customer name update is not visible in agent panel (dmilonova) - closed. - 0004057: [Story] Scroll to bottom for MessageList - Step2 (mjancovic) - closed. - 0004382: [Bug] Can't resume in resolved conversation (mjancovic) - closed. - 0004360: [Bug] Invisible content of Chat (dmilonova) - closed. - 0004364: [Bug] Opened chats not visible in left panel (mjancovic) - closed. - 0004359: [Bug] Cron generates Notices (dmilonova) - closed. - 0004368: [Bug] Not possible to type into chat (dmilonova) - closed. - 0004061: [Bug] Generate welcome message on server (mbebjak) - closed. - 0004056: [Bug] Scroll to bottom for MessageList - Step1 (mbebjak) - closed. - 0004108: [Bug] Leave the focus in input field after user sends message (mbebjak) - closed. - 0003955: Chat in Conversation (mbebjak) - closed. - 0004089: Visitor: ResolvedState - continue conversation (mjancovic) - closed. - 0004095: [Bug] Closed state "Open new conversation" button (mjancovic) - closed. - 0004094: User info in Agent Chat (mjancovic) - closed. - 0004139: Email configuration (mjancovic) - closed. - 0004138: [Bug] Please provide us your email address so we can send you answer via email. (mjancovic) - closed. - 0004130: [Bug] Close button in resolved state (mjancovic) - closed. - 0004129: View & Solve view in Agent panel (mjancovic) - closed. - 0004145: [Bug] send email does not work (mjancovic) - closed. - 0004140: Specific conversation status change notifications (mjancovic) - closed. - 0004164: [Bug] Add agent button does not work (mjancovic) - closed. - 0004165: fixed in commission group (iivanco) - closed. - 0004179: [Bug] Could not open conversation from conversations history. Dialog says: "You are trying to open chat in init status!" (mjancovic) - closed. - 0004149: [Bug] Agent can not answer ringing chat (mjancovic) - closed. - 0004187: [Bug] Buttons not work (rdohan) - closed. - 0004191: [Bug] Open conversation work only if is opened in first time. (mjancovic) - closed. - 0004177: [Bug] Table selection select same value more times. (mjancovic) - closed. - 0004170: [Bug] In reopened chat window or after change chat status is not displayed input box (mjancovic) - closed. - 0004178: [Bug] Closed conversation opened from url, does not open new conversation after clicked "Open new conversation" (mjancovic) - closed. - 0004196: [Bug] If conversation is ringing and is in customer reply state, conversation spontanously start chat after click in input area (mjancovic) - closed. - 0004203: [Bug] If conversation is open and ring (request chat), confirm dialog with accept and reject is shown. (mjancovic) - closed. - 0004241: [Bug] Remove end chat button from chat header (mjancovic) - closed. - 0004240: [Bug] Ring sound does not work in agent panel (mjancovic) - closed. - 0004153: [Story] Message input form in agent panel (mjancovic) - closed. - 0004254: [Bug] Time in chat messages (juraj_simon) - closed. - 0003748: [Bug] When conversation is selected. Message list should scroll automatically to the bottom (mjancovic) - closed. - 0003752: [Bug] Switching between tabs resets the text box position of the chat so you need to scroll down to get to latest answer (mjancovic) - closed. - 0003754: [Bug] Sidebar has wrong size when application is loaded. (juraj_simon) - closed. - 0003755: [Bug] When I join/view chat tab with this chat should be selected automatically (mjancovic) - closed. - 0003767: [Bug] VisitorChat - Wrong title (mjancovic) - closed. - 0003771: [Bug] User receives chat notification even if he is not online in department. (mjancovic) - closed. - 0003756: [Bug] Active chats disappears from the sidebar. (mjancovic) - closed. - 0003680: [Bug] Listbox Popup positioning problem (mjancovic) - closed. - 0003672: [Bug] Add refresh icon to Edit button screen (mjancovic) - closed. - 0003780: [Bug] Conversation manager is not sortable (mjancovic) - closed. - 0003782: [Bug] rstatus, datechange and dateclosed is never set in conversations table (mjancovic) - closed. - 0003769: [Story] qu_la_user_departments_history (iivanco) - closed. - 0003817: [Bug] Add new line in input box does not work in chrome (mjancovic) - closed. - 0003668: Canned messages in Message input box (mjancovic) - closed. - 0003759: Canned messages Edit message (mjancovic) - closed. - 0003827: [Bug] Rows in grid with small rows are not visible if grid is resized or scrolled. (mjancovic) - closed. - 0003826: [Story] Invitations (mjancovic) - closed. - 0003876: [Story] Agents manager (mjancovic) - closed. - 0003858: [Story] DepartmentManager (mjancovic) - closed. - 0003875: [Story] User manager (mjancovic) - closed. - 0003885: [Bug] Chat does not stop ringing when visitor leaves the chat (mjancovic) - closed. - 0003766: [Story] Online agents SideBar widget Improvement (mkendera) - closed. - 0003899: [Bug] Duplicate rows are generated in conversation_users (mjancovic) - closed. - 0004022: chat and offline messages widget (mkendera) - closed. - 0004030: mail notifactions on conversation status change (mkendera) - closed. - 0004035: ChatMessageGroupPresenter (mkendera) - closed. - 0004038: [Technical] Unread messages - DB changes (mkendera) - closed. - 0003909: [Technical] Create delete events task, becouse events grow too fast (mkendera) - closed. - 0004072: [Bug] MyConversations sidebar widget does not load on startup (mbebjak) - closed. - 0004066: [Bug] End chat button in ChattingMessageGroupHeader (mjancovic) - closed. - 0004078: MyStatus Sidebar widget (mbebjak) - closed. - 0003963: [Story] Opened conversations and To Do widgets (mjancovic) - closed. - 0004093: [Bug] User names and header of ChatMessageGroup (mbebjak) - closed. - 0004104: [Bug] Enter does not send message in Chatting state (mbebjak) - closed. - 0004086: [Bug] Hide end button in Chat message group when chat is finished (mbebjak) - closed. - 0004091: Status widget in Agent panel (mjancovic) - closed. - 0004059: [Bug] Status message templates need to be cached (mjancovic) - closed. - 0003676: [Bug] Message input send button design (mkendera) - closed. - 0003675: [Bug] Comet requests hanging in Chrome (rdohan) - closed. - 0003746: [Bug] Wrong order of names in Chat screen. (mjancovic) - closed. - 0003677: [Bug] There is unnecesary last column in Sidebar Chats screen (mjancovic) - closed. - 0003757: [Bug] Loading indicator appears during chat in agent panel (mjancovic) - closed. - 0003747: [Bug] Psychic mode does not work when two users are typing at a time (mjancovic) - closed. - 0003664: [Bug] Refresh Button in table has wrong position (mbebjak) - closed. - 0003671: [Bug] Edit button - details not loaded (mjancovic) - closed. - 0003682: [Bug] VisitorChat - List of online Agents (mjancovic) - closed. - 0003663: [Bug] Click on grid row action selects row (mjancovic) - closed. - 0003679: [Bug] ChatApplication - No Agent in chat (mjancovic) - closed. - 0003678: [Bug] Edit button -> Departments tab (mjancovic) - closed. - 0003681: [Bug] Canned messages Table problem (mjancovic) - closed. - 0003587: [Story] Conversations Grid (mjancovic) - closed. - 0003665: [Bug] Chat buttons should start chat when clicked (mjancovic) - closed. - 0003436: [Story] Cron job that checks disconnected users (juraj_simon) - closed. - 0003572: [Bug] ButtonManager - resize grid (mbebjak) - closed. - 0003565: [Bug] Can not change status using arrows in MyStatus screen (mbebjak) - closed. - 0003579: [Bug] Typing timeout should be 15 seconds (mjancovic) - closed. - 0003573: [Bug] ButtonManager - tabs are hidden (mjancovic) - closed. - 0003581: [Bug] ChatView - textarea height incorrect in IE and Opera (mjancovic) - closed. - 0003574: [Bug] ButtonManager - Grid (mbebjak) - closed. - 0003605: [Bug] Optimistic UI in Button departments tab (mjancovic) - closed. - 0003441: [Story] VisitorChat - Chat screen (mjancovic) - closed. - 0003594: [Technical] Extract Names(constants) of Server Events into the same common class EventNames in the client code (mgalik) - closed. - 0003580: [Bug] Logo in visitor chat screen is not visible (mjancovic) - closed. - 0003568: [Bug] Image uploader should not stretch preview (mjancovic) - closed. - 0003570: [Bug] Create button image - default values (mjancovic) - closed. - 0003575: [Bug] ButtonManager - GetCode (mjancovic) - closed. - 0003567: [Bug] Edit button - show header (mjancovic) - closed. - 0003578: [Bug] Push URL (mjancovic) - closed. - 0003571: [Bug] Switch to edit mode after button is created (mjancovic) - closed. - 0003569: [Bug] Image button edit - offline imag (mjancovic) - closed. - 0003577: [Bug] Image button code (mjancovic) - closed. - 0003592: [Story] Canned messages (mjancovic) - closed. - 0003566: [Bug] ButtonManager - Create button (mjancovic) - closed. - 0003591: [Story] Online agents widget to SideBar (mjancovic) - closed. - 0003440: [Story] Sound Manager (mjancovic) - closed. - 0003435: [Story] SideBar - MyStatus (mbebjak) - closed. - 0003439: [Story] ConversationWindow - MessageList + InputWidget (mjancovic) - closed. - 0003443: [Story] ButtonManager - Edit screen (mjancovic) - closed. - 0003442: [Story] ButtonManager (mjancovic) - closed.
